Service Portfolio

At HAUS Residences, every detail is curated
to shape a way of living reserved for those who truly belong.

From caring for your home
to preparing for your guests and arranging private privileges,
every experience is delivered

with quiet discretion, refined attention, and a personal touch that feels unmistakably your own.

At HAUS Residences, service becomes an art of curation — shaped by Copper Beech, the esteemed operator trusted by the world’s most discerning families and royal circles.

1

STANDARD

Services

PRIVATE
CONCIERGE

Designed with the operational standards of Private Clubs serving royal families and the world’s most discerning individuals, the Private Concierge is an exclusive service model created for HAUS Residences by Copper Beech.

Here, the Concierge team is not simply a point of assistance, but a group of seasoned specialists – handpicked and trained under rigorous principles of discretion, service excellence, and thoughtful personalization.

They stand beside each resident as a quiet constant, shaping the details of everyday living into experiences that feel effortless, refined, and distinctly one’s own.

COMPREHENSIVE COORDINATION:
A trusted network of leading experts is seamlessly orchestrated to support every dimension of a resident’s lifestyle.

MEANINGFUL UNDERSTANDING:
By deeply knowing each resident’s routines, preferences, and rhythms, the team anticipates needs with subtlety and precision.

UNCOMPROMISING CONFIDENTIALITY:
Every detail – habits, requests, personal information is protected with absolute discretion.

PERSONALIZATION IN EVERY DETAIL:
From the smallest gesture to the most tailored arrangement, each request is refined with care to ensure an experience that feels uniquely personal.

COMMUNITY
PRIVILEGES

Becoming a resident of HAUS Residences means joining a carefully curated community – where experiences are crafted beyond the walls of the home, nurturing meaningful connections between people, nature, and a shared sense of belonging.

CULTURAL EXPERIENCES:
HAUS partners with leading artisans and artists to deliver curated cultural experiences defined by craftsmanship, perspective, and thoughtful creativity.

COMMUNITY EVENTS:
Residents are invited to intimate gatherings designed to foster connection, meet like-minded individuals, and build a refined, values-driven community.

COMPLIMENTARY
ACCESS TO OUTDOOR AMENITIES

Residents enjoy unlimited access to the outdoor realms of HAUS Da Lat – thoughtfully created with world-class designers and artists to bring art, nature, and leisure into everyday living.

COMPLIMENTARY POOL & FITNESS ACCESS

Residents enjoy unlimited access to the indoor heated pool and gym at the HAUS Wellness Center by Chiva-Som – the world’s leading wellness pioneer.

A LIVING ENVIRONMENT
CURATED TO
THE HIGHEST STANDARDS

LANDSCAPE & FACADE MAINTENANCE:
The building’s planted façades and exterior greenery are maintained regularly to preserve the original design intent envisioned by Kengo Kuma & Associates.

DAILY LANDSCAPE CARE: 
Parks, walking paths, and garden areas are kept lush, clean, and beautifully maintained to uphold a refined aesthetic throughout the grounds.

LIGHTING, SOUND & SCENT QUALITY: 
All lighting, ambient music, and scent systems across the property are operated daily to premium standards, creating an elevated and multi-sensory experience for residents.

DAILY WASTE MANAGEMENT:
Public and landscaped areas are kept consistently clean and orderly through daily waste collection and maintenance.

SCHEDULED PEST CONTROL:
Comprehensive pest control is carried out across parks, landscapes, corridors, and technical areas to ensure a clean, safe, and comfortable living environment.

24/7 SERVICES

24/7 SECURITY & SURVEILLANCE:
A discreet, continuously monitored security presence ensures absolute privacy and protection, maintaining a calm and reassuring environment at every hour.

24/7 TECHNICAL SUPPORT:
Skilled technicians are available around the clock to address everyday issues – from water and electrical concerns to climate control and lock malfunctions. so residents experience seamless, uninterrupted living.

24/7 EMERGENCY RESPONSE:
Immediate, attentive support is always on standby, providing timely assistance in any urgent or unexpected situation.

24/7 VENDOR COORDINATION:
The Management Team quietly oversees and coordinates all external service partners, ensuring every operation throughout the property remains safe, consistent, and aligned with HAUS standards.

MANAGEMENT SERVICES

RESIDENTS’ APP:
A dedicated resident app provides updates, amenity bookings, maintenance requests, service arrangements, and community connection – all in one seamless, complimentary platform.

PAYMENT MANAGEMENT:
A transparent, integrated system allows residents to review and settle management fees directly through the app, ensuring clarity, convenience, and effortless access at any time.

EXPERIENCE COORDINATION:
The Management Team oversees all property operations, sharing essential updates – from maintenance schedules to community activities – to keep every resident informed, supported, and at ease throughout their daily living experience.

RESIDENT SUPPORT SERVICES

PARCEL HANDLING & STORAGE:
Residents are assisted with the discreet and secure handling of packages, ensuring each item is received, cared for, and made available at their convenience.

2

BESPOKE

Services

HAUS-KEEPING

DAILY HOUSEKEEPING
Flexible cleaning services tailored to each resident’s routine – from light, everyday tidying to more detailed, deep-clean treatments.

EVENING ROOM PREPARATION
Each evening, the HAUS-keeping team refreshes the bedroom withquiet care: linens are straightened, lighting is softened, and every detail is arranged to create a sense of calm and complete relaxation.

ON-DEMAND CLEANING
After gatherings at home or whenever special cleaning is needed, the HAUS-keeping team restores the space with prompt, attentive service – ensuring everything returns to effortless perfection.

LINEN & LIVING SPACE CARE
Bed linens, towels, rugs, and upholstered furnishings are cleaned with premium, gentle processes that preserve the integrity, softness, and character of every material.

HOME PREPARATION – ARRIVAL & DEPARTURE
When residents return, the home is arranged to their personal preferences: fresh linens, softened lighting, balanced temperature, curated scents, and thoughtfully prepared flowers.

When residents are away, the HAUS-keeping team performs a full reset of the home – thorough cleaning, removal of perishables, appliance checks, and ensuring the space remains safe, orderly, and perfectly ready for their next stay.

HAUS LIFESTYLE CURATION

PERSONAL EXPERIENCE DESIGN
The HAUS Private Concierge and Lifestyle Curator support residents in optimizing their daily routines – from scheduling appointments and preparing travel plans to arranging bespoke experiences. Every request is handled with discretion, accuracy, and thoughtful personalization.

WARDROBE & LUGGAGE CARE
Clothing is laundered, pressed, organized, and prepared ahead of each trip or upon return, ensuring wardrobes and luggage remain tidy, seamless, and ready to use.

SEASONAL WARDROBE ARRANGEMENT
Seasonal pieces are placed within easy reach, while off-season items are cleaned, stored, and preserved in ideal conditions to maintain their shape and quality.

PERSONAL STYLING
A dedicated stylist curates a wardrobe tailored to each resident’s style – offering outfit consultation, access to limited-edition pieces, coordination of bespoke tailoring, and full preparation for any occasion. Residents also receive priority access to leading boutiques and industry experts.

ART & COLLECTIBLE CURATION
Living spaces are elevated with curated artworks. For high-end collectors, the Lifestyle Curator facilitates access to rare timepieces, bespoke jewelry, couture, and fine art through global private-sale networks, ensuring absolute exclusivity.

SEASONAL HOME STYLING
Homes are thoughtfully refreshed for each season and special occasion: fresh florals, lighting, table settings, and festive touches are fully arranged – allowing residents to simply enjoy the moment.

HAUS BESPOKE LIVING

GIFT PREPARATION
Residents are welcomed with thoughtful gestures: a handwritten note, preferred drinks and small bites, and personalized monogram gifts – creating an immediate sense of belonging the moment they step inside.

BESPOKE BEDDING
The bedroom is furnished with a curated selection of premium linens, chosen for their materials and tones. Seasonal sets provide optimal comfort – light and breathable for summer, warm and cocooning for winter.

DINING SET & TABLE ACCESSORIES
The dining area is arranged with carefully selected tableware and glassware, harmonizing with the home’s interior design and elevating every mealtime experience.

ART & DECORATIVE ACCENTS
Living spaces are enriched with meaningful artworks and décor pieces – curated from both local and international artists – to reflect personal character while echoing the spirit of Da Lat.

PREMIUM BATH AMENITIES
The bathroom is outfitted to luxury-resort standards with  selected care products, robes, towels, and slippers from sustainable brands,  bringing a serene, spa-like experience into the home.

HAUS PRIVATE SECURITY

The service is reserved for residents who seek the highest degree of privacy and protection. A discreet, highly trained security team remains quietly present – ensuring absolute safety while preserving the seamless calm of everyday living.

Specialized needs are attended to with unobtrusive precision: secure escort arrangements, coordinated protected transport, and subtle oversight tailored to each circumstance. Every measure is designed to offer complete peace of mind, while honoring the privacy and dignity of distinguished residents.

HAUS MOBILITY

PRIVATE CHAUFFEUR SERVICE
A dedicated chauffeur team provides discreet, professional transport tailored to each resident’s rhythm – offering journeys that feel seamless, comfortable, and impeccably safe.

AIRPORT TRANSFER
Experience elevated airport transfers with meet-and-greet assistance, premium vehicles, and multilingual drivers.

Residents may also arrange the same level of service for their guests, ensuring every visitor is welcomed with the quiet hospitality that defines HAUS.

PRIVATE PARKING & VALET SERVICES
A discreet, fully secured parking facility operated by a professional valet team. Residents enjoy dedicated parking spaces and may reserve guest parking through the app; vehicles can be prepared and brought forward at the exact moment they are needed, with a simple request.

ON-DEMAND & CLASSIC CAR ACCESS
Residents have access to a curated selection of vehicles – from everyday conveniences to distinguished classic cars for special occasions. Every arrangement is handled to premium standards, ensuring a refined and seamless experience.

BICYCLES & ELECTRIC MOBILITY
Bicycles and electric vehicles are available for residents seeking a gentle, effortless way to move through Da Lat and enjoy its surrounding landscapes.

HAUS DINING
& ENTERTAINMENT

PRIVATE CHEF AT HOME
A personal chef brings refined, made-to-order dining into the comfort of your home – from light morning breakfasts to elegant dinner gatherings or wellness-focused menus. Each dish is crafted to your palate, using locally sourced organic ingredients, creating meals that feel both intimate and unforgettable.

IN-RESIDENCE DINING
A selection of signature dishes is delivered directly to your door from the HAUS Private Club, HAUS Wellness Center, and fine-dining partners. The experience mirrors that of a restaurant – thoughtfully prepared, beautifully presented, and served with the ease and quiet elegance of home.

WINE CELLAR MANAGEMENT & SOMMELIER
Your wine collection is cared for as an art form, with each bottle stored and monitored to exacting standards. Residents may request a sommelier for private tastings, bespoke pairings, or the sourcing of rare selections – turning every moment of wine appreciation into something truly exceptional.

PRIVATE DINING ROOM
A discreet space designed for intimate gatherings and curated culinary experiences. The culinary team prepares and presents each course with quiet precision, ensuring every occasion feels personal, seamless, and beautifully executed.

PRIVATE EVENT SERVICES
From relaxed family brunches to elegant evening dinners, personalized catering elevates any event. Seasonal menus, refined presentation, and professional service come together to create memorable moments tailored to each resident’s vision.

HAUS CHILD
& FAMILY SERVICES

NANNY CONNECTIONS & CHILDCARE SUPPORT
The HAUS Private Concierge connects families with thoroughly vetted, experienced nannies suited to each child’s age and needs – ensuring attentive, trusted care at all times.

BIRTHDAY & CHILDREN’S EVENT PLANNING
Childhood moments are celebrated with thoughtfully designed parties built around each child’s own world – complete with curated themes, decorations, and details that create pure joy and lasting memories.

EDUCATION SUPPORT
Families receive comprehensive support throughout their child’s  learning journey, including:

• Guidance and coordination with leading local and international schools

• Private tutors tailored to each subject, age group, and learning style

• Personalized language or cultural classes

Every request is handled with discretion and professionalism, ensuring children feel confident and supported both inside and beyond the classroom.

HAUS LIFESTYLE CURATION

TRANSPORTATION SERVICES
Safe and comfortable travel is arranged for pets, including secure carriers, required documentation, coordination with airlines, and ground transport – ensuring a seamless journey from start to finish.

PET CARE & GROOMING
Walking, relaxation sessions, and grooming services are arranged to suit each resident’s schedule, providing attentive care and comfort for every pet.

DAYTIME PET SITTING & CARE
Professional caregivers look after pets throughout the day – feeding, playing, exercising, and comforting them. The service is tailored to each pet’s personality and needs, ensuring they always feel safe, relaxed, and genuinely cared for.

24/7 ON-CALL VETERINARIAN
Round-the-clock veterinary support offers complete peace of mind.  From routine check-ups to urgent situations, trusted veterinarians are available at any time to provide timely guidance and attentive care.